PayBright Financing - FAQ
How It Works
1.At checkout, select PayBright as your payment option.
2.Enter a few pieces of information and get a real-time decision.
3.Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax!
What is a PayBright payment plan?
Our plans allow you to break down the cost of an expensive purchase into a series of affordable monthly or bi-weekly installments. This allows you to complete your purchase with confidence.
What are the interest rates on PayBright payment plans?
Your merchant may choose to offer 0% interest as a promotion and benefit for customers. If your merchant is not offering 0% interest, our interest rates typically start from 7.95% and the exact rate depends on the quality of your credit. The large majority of our customers pay less than typical credit card interest rates. Our goal is to provide financing options for as many applicants as possible – and always to provide an affordable monthly payment!
Some of our plans also include a small monthly processing fee with each payment. We don’t charge any other service fees, prepayment fees, or any other hidden fees. We seek to have the highest standards of transparency so that charges are always fully clear to our customers. The exact APR (Annual Percentage Rate) that applies to your transaction will be calculated and shown to you before you finalize your transaction.
Does PayBright check my credit?
Yes. When you apply, PayBright will conduct an instant credit check with a credit bureau in order to verify your identity and determine your eligibility for a payment plan.
Are there any restrictions on what PayBright will fund?
PayBright will fund any service or product that our approved merchant partners supply.
How do I access my account?
You can log in to the PayBright customer portal here. Your login details are in the confirmation email we sent you when you first completed your transaction. If you can’t find your login details, please contact us.
Can I prepay my outstanding balance?
Yes! PayBright payment plans are repayable in full or in part at any time, with no penalty. To make an extra payment, you can log in to your online account.
If I have questions about my account, do I contact the merchant or PayBright?
Please contact PayBright directly, as your merchant does not have access to all the details of your account.
What if I want to return my purchase or get a refund?
You should contact your merchant directly to arrange returns or request refunds. Returns and refunds are subject to the return and refund policies of PayBright’s merchant partners. PayBright will process a refund to a customer if we are directed to do so by the merchant partner. You can read more about our refund policy in our Terms & Conditions.
Is my personal information secure with PayBright?
Yes, protecting your personal information is very important to us. We encrypt sensitive data. We also maintain physical, electronic, and other safeguards to protect your information. We do not sell your information to anyone. You can read our detailed Privacy Statement here.
How do I apply?
You can apply for a PayBright payment plan in three ways:
For e-commerce transactions, the application is integrated into the checkout process on our website. Simply select PayBright as your payment option.
For in-store transactions, you have several options. You can apply:
- At our showroom location using PayBright desktop or mobile applications.
- Online from our website at expertisland.com
- On PayBright’s website here: Apply Now
How quickly do I need to use my approved credit?
Your credit approval can be used for up to 365 days. You can fund multiple purchases over time with your credit approval. After 365 days, we require a new application.
How do I complete the transaction?
For e-commerce transactions, your entire transaction is completed as part of the checkout process on the merchant’s website.
To complete in-store transactions, please bring a piece of photo ID when you visit the merchant’s location. Examples include a Drivers Licence, Passport, Permanent Resident Card, or other government-issued ID. Please note that we are not permitted to accept health cards as photo ID in Ontario, Manitoba, or PEI.
What if the merchant I want to buy from is not registered with PayBright?
For in-store transactions, you can go ahead and apply for credit right away here. Once you are approved, we will contact the merchant you specified on the application form and help complete the transaction.
Is there a merchant we should be working with? If so, please tell us here!
Which payment plan terms are available?
PayBright offers affordable payment plans ranging from 2 months to 60 months. The actual plans available depends on what the merchant has chosen to offer. For e-commerce, the most frequently offered plans are 6 and 12 months.
How do I know what my monthly payment will be?
You can estimate your monthly payments using our online payment calculator here.
Can PayBright Funding be used to pay for only part of a purchase?
For e-commerce transactions, the entire basket will be funded by PayBright.
For in-store transactions, you can fund any portion of a purchase through PayBright. If you are using cash, debit, or credit card to pay for part of a purchase, you can fund the remainder with PayBright – just as long as the funded amount is at least $300.
Does PayBright allow co-signers?
Co-signers are available for in-store transactions. If you need more funds that PayBright can grant you on your own, a co-signer is a great way to get access to a higher credit limit.
How do I make my payments?
Your payments will be set up as convenient pre-authorized payments from your chequing account. In some cases, you can also set up automatic payments from your Visa or Mastercard debit or credit card.